LIVING THE CORE VALUES
We believe that people must be guided by and act on values, which are both positive and spiritual on every issue and decision taken. It is our belief that decisions and actions must be based on the philosophy and principles of our core values which will ensure fair play and the highest level of spirituality and professional ethics.
We recognize that Customer satisfaction is the key to the survival of our business. Therefore, we must delight our internal and external customers and business partners by exceeding their expectations. This focus lies in building relationships, seeking to understand our customers, and working with them to satisfy their needs.
We are a results oriented organization continually striving for excellence in all our activities. Our results are guided by our Vision, Mission, Corporate Philosophy and Core Values, and a belief that success is achieved by ensuring that the right people do the right work, the right way for the right reward. We are not satisfied with the status quo, and have a passion to improve, and to implement changes that will enhance performance. This will ultimately enable us to win in the marketplace.
CREATIVE THINKING AND PROBLEM SOLVING
We recognize that Human Capital is a strategic ingredient in creating competitive advantage. We constantly identify ideas and opportunities that will significantly impact our performance. As such, we believe that employee skills, knowledge and competence are essential tools to be harnessed in an environment which is conducive to innovation, reflection and risk taking.
MENTORING AND DEVELOPING OTHERS
Our people are our primary strategic resources, and we must create an environment in order to facilitate coaching, mentoring and counseling. This will empower employees to make decision that contribute to customer delight and the overall welfare of the Company.
We strive to create systems and procedures that enable people in different parts of the organization to share information and ideas towards achieving common goals. We recognize that teamwork aligns personal work and team activities to optimize contribution. Team members will accept and support team decisions, and will contribute to the success of others in solving problems and meeting deadlines.
We seek to develop a culture that encourages employees and the organization to remain at the cutting edge of the business. We believe that the basis of learning this continuous improvement which starts with the individual. We expect each and every person to aspire to reach their potential, unleash their creative energies and add value in a meaningful way.
We are always guided by moral and spiritual values in everything we do. We are fair and straightforward in our dealings with each other, our customers, our suppliers and business partners. We believe that all relationships are governed by trust, respect, dignity and courtesy. We operate within the legal parameters and the spirit of the law.
GROUND RULES FOR SUCCESS AT SMJ
We subscribe to the philosophy that the Information Age requires a radical change in the way we manage our careers and our personal lives. Our employees should therefore be guided by the following principles: