Employee Handbook
LIVING THE CORE VALUES
We believe that people must be guided by and act on values, which are both positive and spiritual on every issue and decision taken. It is our belief that decisions and actions must be based on the philosophy and principles of our core values which will ensure fair play and the highest level of spirituality and professional ethics.
CUSTOMER FOCUS
We recognize that Customer satisfaction is the key to the survival of our business. Therefore, we must delight our internal and external customers and business partners by exceeding their expectations. This focus lies in building relationships, seeking to understand our customers, and working with them to satisfy their needs.
MANAGING RESULTS
We are a results oriented organization continually striving for excellence in all our activities. Our results are guided by our Vision, Mission, Corporate Philosophy and Core Values, and a belief that success is achieved by ensuring that the right people do the right work, the right way for the right reward. We are not satisfied with the status quo, and have a passion to improve, and to implement changes that will enhance performance. This will ultimately enable us to win in the marketplace.
CREATIVE THINKING AND PROBLEM SOLVING
We recognize that Human Capital is a strategic ingredient in creating competitive advantage. We constantly identify ideas and opportunities that will significantly impact our performance. As such, we believe that employee skills, knowledge and competence are essential tools to be harnessed in an environment which is conducive to innovation, reflection and risk taking.
MENTORING AND DEVELOPING OTHERS
Our people are our primary strategic resources, and we must create an environment in order to facilitate coaching, mentoring and counseling. This will empower employees to make decision that contribute to customer delight and the overall welfare of the Company.
TEAM BUILDING
We strive to create systems and procedures that enable people in different parts of the organization to share information and ideas towards achieving common goals. We recognize that teamwork aligns personal work and team activities to optimize contribution. Team members will accept and support team decisions, and will contribute to the success of others in solving problems and meeting deadlines.
CONTINUOUS LEARNING
We seek to develop a culture that encourages employees and the organization to remain at the cutting edge of the business. We believe that the basis of learning this continuous improvement which starts with the individual. We expect each and every person to aspire to reach their potential, unleash their creative energies and add value in a meaningful way.
INTEGRITY
We are always guided by moral and spiritual values in everything we do. We are fair and straightforward in our dealings with each other, our customers, our suppliers and business partners. We believe that all relationships are governed by trust, respect, dignity and courtesy. We operate within the legal parameters and the spirit of the law.
GROUND RULES FOR SUCCESS AT SMJ
We subscribe to the philosophy that the Information Age requires a radical change in the way we manage our careers and our personal lives. Our employees should therefore be guided by the following principles:
Strong job commitment makes work more satisfactory. It empowers you and brings out your very best potential. In today's world, career success belongs to the committed, to those who work from the heart, who invest themselves passionately in their jobs.
Operate as if you are self-employed and carry personal responsibility for your own career mobility. You determine how fast you climb the corporate ladder. Assume personal responsibility for the success of the Company rather than focusing merely within the boundaries of your own job. Act like an owner. See the entire forest, not only tree.
Lifelong learning is the only way to remain competitive in the job market. Invest in your own growth and development. Read, attend training courses and seek learning opportunities which will impact positively on your career mobility. The more you know and the better you do it, the more valuable you will become. The greater your job security!
Make sure that you contribute more than you cost. It's your contribution that counts. Prove your worth to the Company. Think in terms of being paid for results rather than your tenure or activity level.
Kaizen or Continuous Improvement keeps you from becoming complacent and ultimately redundant. What is good today may not work tomorrow. It is in your interest to improve each day. Without Kaizen, you and the Company will suffer adversely. Each employee should assume personal responsibility for upgrading his/her competencies.
In today's highly competitive world, "slow" kills companies and jobs. To survive in our industry, we have to be faster than our competitors. The Company cannot move fast if our employees move slow. Employees need to operate with a strong sense of urgency and must accelerate in all aspects of work.
The pace of our industry requires flexibility in our operations and processes. Employees are expected to be flexible and to expect and accept change. Employees should take personal responsibility for adapting to change. Mobility, not mourning, makes you a valuable member of the SMJ Team.
